Frequently Asked Questions

• How much does it cost to register my pet microchip?Last updated 29/07/2021
• Where can I find the microchip number?Last updated 29/07/2021
• What determines ownership of a dog?Last updated 02/08/2021
• How do I log in to my account?Last updated 02/08/2021
• I am a pet owner and I need to change my pet's microchip from myself to another personLast updated 29/07/2021
• Can I register all of my pets on Animal Tracker even if they're already on another database?Last updated 02/08/2021
• I need to change my registered details, I already have an Animal Tracker account.Last updated 29/07/2021
• I am a pet owner and I need to register my microchipLast updated 28/07/2021
• Is it a good idea to register my pet's microchip on more than one database in the UK?Last updated 09/08/2021
• How do I add vaccination records?Last updated 02/08/2021
• How do I access my pet's microchip registration certificate?Last updated 02/08/2021
• My animal is missing, what do I need to do?Last updated 02/08/2021
• My pet has been stolen, what do I need to do?Last updated 02/08/2021
• My pet has passed away what do I do?Last updated 02/08/2021
• How do I check my microchip is registered correctly?Last updated 02/08/2021
• Why do you need my date of birth?Last updated 05/08/2021
• Can I add a picture of my pets to my account?Last updated 02/08/2021
• Why do I need to register my pet with Animal Tracker?Last updated 02/08/2021
• What is a transfer code?Last updated 02/08/2021
• The microchip in my animal does not match the number on my paperwork or account detailsLast updated 02/08/2021
• What is a pet keeper premium account?Last updated 06/08/2021
• Can a microchip function as a GPS tracking device?Last updated 05/08/2021
• When should I receive my pet's collar tags?Last updated 02/08/2021
• I've received a message saying I haven't completed the registration of my animalLast updated 02/08/2021
• How do I add a temporary address?Last updated 02/08/2021
• When should I receive my pet's ID cards?Last updated 02/08/2021
• I have returned an animal to the breederLast updated 29/07/2021
• How do I add Vet details to my pet's microchip record?Last updated 02/08/2021
• I have had a message saying I haven't completed the registration of my dog please can you help?Last updated 05/08/2021